Refund Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied we've made the return process super easy.

If for any reason you are unhappy with your order or should you wish to return or exchange a product then please contact us at service@flasharkracing.com at any time from Monday to Friday within 30 days after you received the item. Return shipping address will be provided within 24 hours, and you will get the refund within 3~5 business days after received the returned item. Email us at service@flasharkracing.com

All of our products are sold with a 30-day money-back guarantee and must be shipped to us within 30 days of you receiving them. Returns can only be accepted for products that are unopened, unused, and still in their packaging or with their tags still attached. We will only accept the returned items in the same condition as we sent them.

Please make sure when returning something that you securely package the item, as anything damaged in the post and returned to us due to being insufficiently packaged may receive no refund.

Refunds will be issued back to the original method of payment or store credit only.

Important Notes:

• Invalid Return Address Warning: 
  Do not use the return address on the shipping label for self-arranged returns. Refunds will be denied for parcels sent to this address without prior authorization.
• Tracking Number Deadline:
  Submit your return tracking number within 5 calendar days after shipment. Refund requests may not be processed if submitted beyond this period.

Order Cancellation Policy:

• You may cancel your order within 24 hours of placing it by contacting our customer service team at service@flasharkracing.com. Flashark will process your refund within 48 hours of receiving your cancellation request.
• If more than 24 hours have passed and your order has already been shipped, cancellation may no longer be possible. In this case, please refuse the delivery when it arrives. Once you’ve refused the package, contact us at service@flasharkracing.com to let us know, and we’ll process your refund within 48 hours.

The reasons you might want to return the item:

1. Quality problems:

1) The buyer needs to provide pictures or videos to show the problem.

2) Return postage is undertaken by Flashark

3) Please allow us to have 2-3 weeks processing time to issue the exchange or refund. Our mechanic will inspect every return item. After the inspection, if it is a manufacturing defect, you will get the exchange or refund within 24 hours.

4) If you are not satisfied with our products, please contact us first, before you leave any comments. We are dedicated to assuring that you will get top-quality products and service.

2. You purchased the wrong item:

1) Return postage is undertaken by the buyer.

2) Shipping fee is not refundable.

3) Buyer must email us at service@flasharkracing.com within 30 days after the item arrives.

4) Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.

3. You don’t want the item:

1) Return postage is undertaken by the buyer.

2) Shipping fee is not refundable.

3) Buyer must email us at service@flasharkracing.com within 30 days after the item arrives.

4) Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.

4. Shipping damage:

We only use USPS, UPS, FedEx & DHL top service shipping companies. Please check the package when it arrives. Please do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also, please give us your shipping damage case number, and we will help you get the compensation from the shipping company as soon as possible.

5. We shipped the wrong item:
1) Return items must be in original condition.

2) Buyer must email us at service@flasharkracing.com within 7 days after the item arrives

3) We would be under the responsibility to issue you a full refund or send you a new product once the returned item is received.

SHIPPING FEE

Please note that if it is not a product quality problem, we will deduct the shipping fee when refunding.